Refund policy

This return policy has been drafted based on current legislation and may be updated without prior notice.

The customer has the right to withdraw from the contract without incurring any costs (except for the cost of returning the product(s)) if the product is damaged or does not match what was presented, within 14 (fourteen) days from the day the customer or a third party indicated by the customer (except the carrier) acquires physical possession of the product(s).

Thus, in the case of exercising the right of withdrawal, any purchase made in the store can be returned within the 14-day limit after receipt, considering the conditions (damage and not matching what was presented). After this period, it will not be possible to offer a refund or exchange of the item(s).

If the customer wishes to exercise the right of withdrawal, they must complete and submit any unequivocal statement of contract termination. You can request the Withdrawal Form or indicate explicitly via email at artsyaffairshop@gmail.com that you wish to terminate the contract by contacting the store within the above period.

The contact made by email should include the following details:

- Recipient's name

- Phone/mobile contact

- Order number

- Order date

- Order receipt date

- Number of products and/or services purchased

Upon receipt of the request, a response will be provided as soon as possible to expedite the process. The customer is responsible for sending the product back to the store.

For a purchase to be eligible for return, the items purchased must be in the same condition in which they were delivered. They must also be returned in the original packaging and without signs of misuse or mishandling.

To complete the return process, it will be necessary to include the purchase invoice, payment proof, and the return form.

The refund of the product(s) will be total within 14 days from the date we are informed of the decision to withdraw.​

Artsy Affair Home is not obligated to refund additional return costs, such as collection service fees for the product(s). The customer will be notified via artsyaffairshop@gmail.com regarding this process.

The refund will be made through the same payment method used by the customer in the initial payment unless expressly agreed otherwise, and the customer incurs no costs as a result of the refund.

If you do not receive the refund within the indicated period, check your bank account again. If you still do not confirm the deposit, also contact your bank manager. If you still have no feedback, contact the bank. After these steps, you can contact us at +351 915 071 752.

We may not accept exchanges for the same type of product due to the nature of the project. Artsy Affair's stock is always very limited or non-existent as it uses surplus fabrics.

The item should be sent to the following address:

Rua Nossa Senhora da Conceição, 503 Guimarães, Portugal.

The initial shipping costs are the customer's responsibility.